Privacy Policy

Last Updated: December 30th, 2025

Our Commitment to You

We will NEVER sell, share, or give away your data to third parties. Period.

Overview

RAD Repairs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our repair shop management platform.

We believe your data belongs to you. We are in the business of providing software services, not selling data.

Information We Collect

We collect information necessary to provide our services:

  • Account Information: Name, email address, and business details when you register
  • Customer Data: Information you enter about your customers, including contact details and service history
  • Service Data: Tickets, invoices, estimates, and other records you create
  • Usage Data: How you interact with our platform to improve our services
  • Payment Information: Processed securely through Stripe; we do not store credit card numbers

How We Use Your Information

Your information is used solely to:

  • Provide and maintain our repair shop management services
  • Process transactions and send related information
  • Send service-related notifications and updates
  • Respond to your requests and support inquiries
  • Improve and optimize our platform
  • Protect against fraudulent or unauthorized activity

What We Will NEVER Do

We will never sell your data. We will never share your customer lists with third parties. We will never use your data for advertising purposes. Your business data stays your business data.

Data Security

We implement industry-standard security measures to protect your data:

  • All data is encrypted in transit using TLS/SSL
  • Passwords are hashed using bcrypt with secure salting
  • Database access is restricted and monitored
  • Regular security audits and updates
  • Two-factor authentication available for all accounts

Data Ownership & Portability

You own your data. At any time, you can:

  • Export all your data in standard formats
  • Request a complete copy of your information
  • Delete your account and all associated data

If you choose to leave our platform, your data leaves with you. We do not hold your data hostage.

Third-Party Services

We use limited third-party services to operate our platform:

  • Stripe: For secure payment processing
  • Email Service: For transactional emails (invoices, notifications)
  • SMS Service: For customer communications (ticket updates, review requests)
  • QuickBooks Online: For estimates, invoices, and inventory tracking

These services only receive the minimum information necessary to perform their functions and are bound by their own privacy policies.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will delete your data within 30 days, except where we are required by law to retain it.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data
  • Opt out of non-essential communications

Changes to This Policy 

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.