RAD Repairs Documentation
Everything you need to master your repair shop management software. From quick setup to advanced features.
Quick Start - Get Running in 5 Steps
- Configure your business - Set up company info, logo, and branding in the Welcome Wizard
- Customize your settings - Fine tune how RAD Repairs works in Admin Settings
- Set up your team - Add user accounts for technicians, managers, and staff
- Build your catalog - Add products and services you offer
- Start taking repairs - Create your first ticket and you're in business!
Core Features
RAD Repairs provides everything you need to run a successful repair business. Click any feature to learn more.
Dashboard
Real-time overview of tickets, revenue, and shop performance. See what needs attention at a glance.
Tickets
Full repair workflow from intake to completion. Track status, assign technicians, log time, and communicate with customers.
Customers
Complete customer database with contact info, service history, assets, and communication preferences.
Invoices
Professional invoicing with online payments, PDF generation, email delivery, and payment tracking.
Estimates
Create detailed repair estimates. Send for approval and convert to invoices with one click.
Products & Services
Manage your service catalog and product inventory. Set pricing, track costs, and organize by category.
Inventory & Asset Management
Keep track of parts, products, and customer devices with powerful inventory and asset management tools.
Inventory
Track stock levels, set reorder points, and manage inventory across locations. Never run out of critical parts.
Assets
Track customer devices and equipment. View service history, specs, and link assets to tickets automatically.
RMM & Monitoring
Remote monitoring and management for MSPs. Monitor devices, run scripts, and receive alerts automatically.
Sales & Business Tools
Grow your business with lead tracking, detailed reporting, and powerful integrations.
Leads
Capture and nurture sales leads. Track follow-ups and convert prospects to customers when ready.
Reports
Detailed analytics on revenue, tickets, technician performance, and business trends. Export to PDF.
Admin Settings
Complete system configuration including users, locations, integrations, email templates, and more.
New to RAD Repairs? Start with our Quick Start Guide to get your shop up and running in minutes. We'll walk you through the essential setup steps.
Key Capabilities
Multi-Location Support
Manage multiple shop locations from one account with per-location reporting.
Online Payments
Accept credit cards via Stripe. Customers pay from invoice emails.
Email Automation
Automatic notifications for ticket updates, invoice delivery, and more.
Custom Branding
Your logo, colors, and business info on all customer-facing documents.
Worksheets & Checklists
Create repair checklists that auto-attach to tickets by issue type.
Time Tracking
Log technician time on tickets for accurate billing and productivity tracking.
Referral Credits
Reward customers for referrals with automatic credit tracking.
Syncro Integration
Sync customers, tickets, and invoices with Syncro MSP.