Location Management

Manage multiple shop locations, each with its own address, phone number, timezone, and notification schedule. Locations also drive your subscription billing - your first location is included, and each additional location adds $100.00 per month.

Overview of Multi-Location Support

RAD Repairs supports businesses with multiple physical locations. The Location Management section in Admin Settings lets you:

• Manage all locations in one place - Each location is shown as a card with its details, an Active/Inactive badge, and Edit/Delete buttons
• See your subscription cost at a glance - A billing summary at the top shows your active location count and total monthly subscription
• Assign users to locations - Every user is assigned to one or more locations from User Management
• Switch locations from the sidebar - A location selector in the main sidebar lets users switch which location they are working in
• Schedule notifications per timezone - Each location has its own timezone and daily notification send time
• Set tax rates per location - Each location has its own state and city tax rates, configured in Tax Settings while that location is selected
• Compare performance - The Location Comparison report shows revenue, tickets, resolution rate, customers, and inventory per location

Adding a New Location

To add a new shop location to your RAD Repairs account:

Location Details

Each location stores the following information:

Location Name

A descriptive name for the location that helps identify it within the system. This could be a branch name (e.g., "Downtown Store"), city name (e.g., "Main Office"), or any identifier that makes sense for your business. This is the only required field.

Address

The physical address of the location:

• Street Address
• City
• State
• ZIP Code

Phone Number

The primary contact phone number for this location.

Timezone

The location's timezone (Eastern, Central, Mountain, Arizona, Pacific, Alaska, or Hawaii). This controls when the location's scheduled notifications go out.

Notification Send Time

The hour of the day (8:00 AM through 8:00 PM) when automated daily notifications - such as worksheet status emails and SMS messages - are sent to customers of this location, in the location's own timezone. This lets a multi-timezone business send notifications at a sensible local hour everywhere.

Active

Whether the location is currently in use. Each location card shows an Active or Inactive badge. Inactive locations are skipped when scheduled notifications run.

Location Billing

The billing summary at the top of the Location Management section shows:

• The number of active locations on your account
• Your first location at $125.00/month (the base subscription)
• Each additional location at $100.00/month
• Your total monthly subscription cost

Adding a location requires accepting the Additional Location Agreement, and the fee applies from your next billing cycle. Deleting a location reduces your subscription by $100.00 on the next billing cycle. You may add or remove locations at any time; every location includes all standard features.

Assigning Users to Locations

Every user is assigned to at least one location. When creating a user, you pick a single location; when editing a user, you can check multiple locations under Location Assignments. Users switch between their locations with the location selector in the main sidebar - the app remembers each user's current location and filters their view accordingly.

Location-Based Reporting

The Location Comparison report (in Admin Settings > Reporting) compares your locations side by side over a selected period, including:

• Revenue - Total revenue per location
• Tickets - Ticket volume per location
• Resolution Rate - How efficiently each location closes tickets
• Customers - Customer counts per location
• Inventory - Inventory per location

Frequently Asked Questions