Appointment Types
Add your own appointment types for the calendar Scheduler — on top of the built-in ones — so the Type dropdown matches the way your shop books work.
Overview
Every appointment you book in the Scheduler (or with the Create Appointment button on a ticket) has a Type. RAD ships with a standard set, and you can add as many of your own as you like.
Built-in types (always available, can't be removed):
- Drop-off
- Pickup
- On-site
- Remote
- Consultation
- Other
Managing your custom types
Open Admin Settings and jump to Appointment Types. The built-in types are shown at the top for reference; your custom types are listed below them.
- Add a type — type a name (for example “Remote Diagnostic” or “Warranty Repair”) in the box and click Add Type.
- Rename a type — edit the name directly in its box.
- Remove a type — click Remove next to it.
- Save — click Save Appointment Types to apply your changes.
Where your types show up: as soon as they're saved, your custom types appear in the Type dropdown everywhere appointments are created — the Scheduler's booking dialog and the Create Appointment dialog on a ticket.
Removing a type is safe. Deleting a custom type doesn't change appointments that already use it — it just stops offering that type for new bookings. You can re-add it any time.
Need Help with Appointment Types?
If you have questions about configuring the Scheduler or need assistance, our support team is here to help.
Contact Support